Help Center
Policies, forms, tracking, and ways to reach our care team — built for families sending packages.
Customer Help Center
FAQs and guidance for orders, shipping, and facility rules.
View →Shipping Policy
How packages ship and facility receiving guidelines.
View →Refund Policy
Returns, substitutions, and refund eligibility.
View →Privacy Policy
How we protect your personal information.
View →Substitution Policy
What happens if an item is unavailable.
View →Same Day Shipping Policy
Same-day cutoffs and eligible items.
View →Terms of Service
Site terms for shopping with SendThemCare.
View →Credit Card Authorization Form
Submit card authorization details when required.
View →Downloadable Order Form
Request a printable offline order form.
View →Digital Inmate Supply Catalog
Browse the full approved product catalog.
View →Summer Shipping Schedule
Peak-season shipping notes and tips.
View →EZ Order Entry
Reorder faster from your account history.
View →Live Tracking
Track shipped care packages by order.
View →Contact Us
Reach care team by phone, email, or form.
View →Need help right now?
Our team is here Monday–Friday to assist with orders and facility questions.
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