Returns
Our policy requires return at time of delivery. Return policy applies only to non-perishable items. All non-perishable items may be returned at time of delivery for refund or store credit.
Packages returned for the below reasons are not eligible for refunded shipping and/or perishables:
- Out to court
- Loss of package room privileges
- Placed in keep lock and/or special housing
- Over allowable package limit/weight
- Transferred to another facility
- Refused package
Any return processed is subject to a 15% restocking fee. Per USDA food safety, once perishable items are purchased they are not eligible for refund.
To be eligible for a return, your item must be unused and in the same condition that you received it, in original packaging. Perishable goods such as refrigerated food items are exempt from return.
Any cancelled order within 24 hours of shipment is subject to a 10% restocking fee.
Refunds
Once your return is received and inspected, we will email you with approval or rejection. Approved refunds are credited to the original payment method within a certain number of days.
If you have not received a refund yet, check your bank account and card issuer first. If you still need help, contact us at contact@sendthemcare.com.
Exchanges
We only replace items if they are defective or damaged. Contact contact@sendthemcare.com for exchange support.
